The Home Depot Claim this business

Charlene Meyeron Google

a month ago

Walked in to purchase a storm door, which I was an unexpected task, yet urgently needed. Mo eye ’ was SUPER helpful. He not only helped with comparing storm door brands, he helped load and maneuver the unwieldily item to fit into my vehicle. He made this task easy and timely. He was friendly and personable. It’s the people that make or break these moments- he definitely made this one.

Campbell Like The Soupon Google

3 months ago

I am extremely disappointed with the way this officer followed and harassed us while shopping . She made sure to follow every aisle we went on refused to speak to us and constantly kept her hand on her weapon while PEEKING THROUGH THE ASILES AT US . Furthermore the way staff at the front handled us was even more deplorable! They insisted they check my items out for me over 200$ worth of things , while insisting it was normal for the their cop to only follow two black young ladies . When I was done checking out I stood there and waited and watched as they DID NOT CHECK OUT ANYONE ELSE JUST ME. Apparently it’s a crime to be a young woman shopping for supplies now . I have been to the location multiple times and I am extremely disappointed and disgusted at how this time went . Other staff members also followed and when it was time to help load the products they treated me as though I stole they pulled an employee from the back and completely refused to help . I will be filing every formal complaint that I can . Moving forward I warn other against shopping at this location . Staff will not make you feel safe and will harrass and follow you .

Fernando Perezon Google

6 months ago

Visited on 2-16-26.. let me juat say that, sometimes it is insane when you dont want to shop at your local stores because service sucks.. I live in south irving and visited that location one time looking for a toolbox.. no help and once we got help we got a " whats on the floor is all we have" .. then on 2-15-26 visited the north irving location, see that review.. Went to purchase a toolbox and informed them that I would like it still in the boxes for easier transportation. They had it in stock and didnt hesitate to pull it from its over head location.. easy load up on my lowered truck and easy removal when I put the casters on and when I put on the top chest.. THANKS TO ALL THAT HELPED

Tom Morrowon Google

a month ago

I found the perfect five-foot palm sitting all alone in the back of the store. The garden crew could not have been nicer and explained that I could either have it delivered or have it held while I found someone with a larger vehicle. They told me I just needed to speak with customer service inside. Unfortunately, my experience with Leslie and Jasmine at customer service was quite the opposite. They seemed uninterested in helping me find a solution, and I left the interaction feeling frustrated and dismissed. As I was walking out, Carol noticed something was wrong and asked what had happened. What a difference one person can make. Carol was absolutely amazing. She genuinely listened, tried to find solutions, and treated me like a neighbor rather than just another person in the queue. Most importantly, she found a solution and did it with warmth, patience, and kindness. I am incredibly grateful to Carol for turning around what had been a disappointing experience. Home Depot needs more employees like Carol, people who understand that great customer service is not just about knowing the rules, but about genuinely trying to help someone. She is a real asset to the store and deserves to be recognized. And, quite frankly, a little more Carol and a lot less Leslie would make shopping at Home Depot a much better experience.

jasmina sekon Google

4 months ago

I will never order anything from Home Depot ever again. Altho more expensive, I chose HD over Amazon because I thought they are better and more trustworthy. I ordered barn doors and after about a week I received confirmation text for the delivery. The only thing delivered was partial hardware in the broken box that was taped over it. When I called I was assured that there is another delivery arriving by the end of day. No delivery!!! Next day I called back and my order number was no longer active. The issue was escalated and I had to wait for call back within 24-48hrs. No call. When I called back again there was no resolution yet and the supervisor Hailey from resolution center was only offering resolution that works best for them but 0 help to me as a customer. It will take at least another week before I hopefully get my money back. I have construction that it needs to be finished and this delay will cost me extra money. NEVER AGAIN FROM HOME DEPOT!